Terms & Conditions Car Rental
1. Age and driving license
The car can be rented to people holding a national or international driving license, with a minimum age of 21 years. For persons under the age of 25, who qualify for the requested car category, a young driver fee of 5 EURO + VAT / day (maximum 10 days charged) will apply.
Both rental cars and additional drivers must have a driving license of at least 12 months. If the driving license of the person who rents or the additional driver is not written in Latin characters, an international driving license is required.
No copy of driving license, proof of movement or driving license expired.
Typically, the rental vehicle is only insured for the person who rents it. If other people intend to drive, they must be present at the time of hiring, to be added to the Lease Agreement, with the obligation to submit a driving license for at least one year. Any additional driver must meet the minimum age requirements.
The car is rented in accordance with the terms and conditions of the Rental Agreement.
The persons who rent vehicles are kindly requested to read the Contract and confirm their acceptance by signing the respective document at the Hotel Simfonia, George Enescu, Rm. Valcea, Valcea County, Romania.
Hotel Simfonia reserves the right to refuse the rental without explanation.
3. Accepted payment method
The main driver must have a valid credit card. Credit card details will be picked up at the time of booking or may be added at the time of booking in order to speed up the rental process.
In the account of the credit card presented for rent, an amount must be available to cover the estimated cost of the rental and other applicable taxes (eg, insurance, additional services, etc.)
American Express, MasterCard / Eurocard, Visa and Diners Club cards are accepted upon payment, or cash at the time of rental.
Regardless of the means of payment used, Hotel Simfonia reserves the right to make any necessary checks and to approve or refuse the rental.
When making the lease, a physical guarantee of between 200 and 300 EURO is charged, depending on the type and class of the car. The material guarantee is returned when the car is handed over by the customer. Cash, card or bank transfer of the company is accepted.
5. Documents required to rent
A) for a legal person:
– Copy of the Registration Certificate (C.U.I.)
– The company rental order, stamped and signed;
– The company’s stamp;
– Empowerment for the person designated to take over the car and sign the contract.
B) for a natural person:
– driving license category B
– identity card (BI / CI or passport).
If there is an additional driver, he / she must present an ID / passport and driving license; The additional driver must also be present at the time of pickup.
6. Teaching / taking over the car / using abroad
The car is taught / picked up with the full, clean interior and exterior fuel tank.
Hotel Symphony offers a full tank at the beginning of the rental period so you do not have to worry about finding the nearest gas station when you return the vehicle without the risk of losing the plane or the train.
Upon return the customer must fill the tank before, otherwise the missing fuel will be charged. As long as it does not fill the tank itself, the customer recognizes the calculation methods used by the company to determine the amount of fuel consumed. The fuel consumed during the rental period is supported by the customer. Teaching / take-off of the car is carried out on the basis of a report.
Requests for delivery and collection must be sent at least 24 hours in advance. The cars can be delivered during the program hours of Hotel Simfonia.
Details of the identity (passport, driving license) and other details required for the rental contract must be provided at the time of booking.
For collecting the car from other cities than the Hotel Simfonia headquarters, a fee of 0.50 EURO / km (minimum 25.00 EURO + VAT) will be charged.
For the use of the vehicle outside the borders of Romania, a fee of 40 EURO / rental is charged.
All fines resulting from any violation of Romanian law during the rental period are borne exclusively by the client.
7. Rental rates
Rates include at least car maintenance, radio and civil liability insurance.
Prices do not include fuel.
The minimum charging time is 24 hours. The 29-minute interval over the 24-hour period is not charged. If the car will be delivered later than 29 minutes later than the time of the lease, an additional day will be charged.
For monthly or long-term rentals, additional information is available on request.
Prices are expressed in EURO, payable in RON at the NBR exchange rate on the day of invoicing and include VAT. Payment can be made in cash, card or PO at the beginning of the rental. If a driver wishes to rent a car, a fee of 30 EURO / day is charged.
8. Additional charges
The following charges may apply:
– The lost car key or documents: EUR 100.00 per item.
– absence of police report in case of theft: 250.00 EURO
– excessive dirt in the vehicle or patch trim: 40.00 EURO
If an employee of Hotel Symphony travels to the customer due to the loss of keys, broken tires, broken glass or other similar reasons, a fee of 0.35 EUR + VAT / km to the client’s place will apply.
9. Additional equipment
When booking the vehicle, please inform us about the additional equipment you want. We can provide you with the following amenities for an extra charge:
– baby seat: 6 euro / day;
– Mobile GPS: 7 EURO / day, with a maximum charge of 60EURO / rental;
– you can rent snow chains for a fee of 5.00 EURO / day;
– additional driver for a fee of 30 EURO / day.
Between November 1 and March 31, all our cars will be equipped with winter tires. There will be a charge of 2.00 EURO per day, the maximum tax being 30.00 EURO per rental.
An advance of 50% of the prepaid amount of the hotel is required for the rental, cash or bank account of the company. The car is reserved when the deposit is charged.
Reservation can be changed 48h prior to booking, for this charge a 10EURO charge / change is charged.
The reservation can be canceled by the customer within 24 hours of making the payment as an advance payment. Money is returned to the customer less the cancellation fee, equivalent to 3 days of rental.
Non-observance or failure to present the customer for personal reasons at the agreed date and place leads to the loss of the rental advance as the company registers an unrealized benefit.
The cars have all the taxes paid by our company, namely: CASCO, RCA, ROVIGNETA.
The authorized client / driver is covered by civil liability in the event of an accident. The authorized customer / driver may be liable to the law for damages that can not be covered by RCA insurance. The customer is responsible for the damage or theft of the rented vehicle, within a maximum amount.
You can check which insurance is included in the rental price when booking or when you arrive at Hotel Simfonia. For details on Excavations and Insurances, please refer to the information below.
Protection against theft
If accepted, it offers protection in the event of loss or damage to the vehicle being leased or stolen from theft or attempted theft. Protection against theft is an optional service which, if accepted, relieves the customer of all financial responsibility for loss or damage of the vehicle by paying a fee of: 9.00 € / rent. This excludes any theft of personal belongings.
Please note that in the unfortunate case of an accident the nearest police station must be notified and an accident report must be obtained.
If it is accepted, it reduces, regardless of fault, the financial responsibility of the person who rents the car to the minimum amount required for loss or damage to the vehicle and its spare parts or accessories, except for theft or vandalism.
Even if accepted or not, the customer is responsible for the full remedy of the damage if it was caused by:
– driving under the influence of drugs or alcohol;
– if the customer did not stop after an accident and did not take the necessary measures, ie did not notify the police, did not find the names and addresses of the parties and the witnesses involved;
– Use for illicit / illegal purposes such as smuggling, theft, the illegal transport of items or goods, etc .;
– driving the car with overloaded load, breaking the legal speed limit in accordance with the vehicle’s driving license;
– Driving the car by unauthorized persons, ie below the age limit, undeclared and not mentioned in the Rental Agreement;
– Driving the vehicle outside public roads, mountains, etc .;
– using the vehicle for any type of racing or competitions, including as a pacemaker in racing;
– non-observance: traffic light, STOP indicator, speed limit, counter-entry, countersensing, single-way roads;
– Damage to the engine, wheels, tires and interior of the vehicle under the car body.
The liability of the tenant for damages to the vehicle may be reduced, provided that the laws of Roman traffic are not violated, at € 600 through the payment of € 10 per day.
The conditions of protection against theft and liability in the event of an accident are only applicable if the police report and the accident finding report are presented. Otherwise, the customer will be responsible even if CDW and TP are accepted for all damage to the rented vehicle. CDW and TP are valid only on Romanian territory. The insurance for the driving of the vehicle outside Romania is subject to special conditions and tariffs.
Without protection against theft and liability in case of accident, the client has a liability of up to 10,000.00 EURO.
Incident management fee
In the event of an accident, due to the customer, he has the obligation to pay Hotel Simfonia a non-refundable fee of 30 € to cover the administration expenses.
12. Roadside Assistance
The procedure will be known when the car is taken over.
The following no. Phone for roadside assistance:
Road Assistance Skoda: 0250.730579 / 0372.738.689 (L: 8.30 – 18.00; S: 8.30 – 14.00)
Peugeot Road Assistance: 0250.702.030 / 0372.738.688 (L: 8.30 – 18.00, S: 8.30 – 14.00)
Towing 24h / 7 days: 0726.709.565.
The company reserves the right to change the prices according to the demand and the offer. Exceptions make ongoing contracts.
Rates are expressed in EURO and can be paid in lei at the NBR exchange rate on the day of invoicing.
Leaving the territory of Romania involves doubling the rental rate and the material guarantee.